SAP specialist - SER&GSS
Core
Align Local IT Solution implementation and operations to Local IT Product Policy, acting as a KONE IT representative towards local business.
Role type
IT Specialist (Local IT Solutions & Global Standards)
Builds
Local IT solution implementations, service experience improvements, and site move/openings/closure continuity.
Domain
IT Operations / Enterprise Architecture
Deliverable
product features
Required skills
IT policy alignment, stakeholder management, escalation handling, asset management, site move coordination, user communication, global-local interface management
Preferred skills
Knowledge of global IT products, incident management processes, service request management, financial forecasting
Technologies
Local IT Product Policy, global KONE IT tools
Responsibilities
Support Local IT Solutions roadmaps, act as escalation point for local business, organize workstation asset management, support site moves/openings/closure, manage user communications, collaborate with local business leadership
Seniority
Entry to Senior, varying by site size and criticality