Technical Helpdesk Troubleshooter
Core
Provide remote technical support and site support for maintenance technicians to identify root causes and corrective solutions for equipment issues.
Role type
Technical Helpdesk Troubleshooter
Builds
Connected Services analytics, spare part identification, and sales solutions for equipment reliability.
Domain
Elevator and lift maintenance services
Required skills
remote troubleshooting, spare part identification, stock definition, analytics evaluation, device configuration, knowledge base creation, sales solution proposal, equipment maintainability assessment, training delivery, quality reporting, root cause analysis, safety compliance
Preferred skills
none stated
Technologies
KRM devices, THD tool, Connected Services platform
Responsibilities
Provide remote technical support for maintenance technicians, identify root causes and corrective solutions, support spare part identification, configure and repair KRM devices, log cases and escalate to experts, create knowledge base articles, propose sales solutions, train local technicians, create quality reports, identify root causes for corrective actions, ensure site safety compliance
Seniority
Individual Contributor