Service Customer Care & Administration Coordinator
Core
Primary point of contact for the Service business, handling customer service activities, managing call-outs, and performing administrative tasks to ensure smooth customer experience and information flow.
Role type
Service Customer Care & Administration Coordinator
Builds
Customer service operations and administrative support for the Service business
Domain
Elevator and escalator services (KONE)
Deliverable
dashboards & analysis
Required skills
Customer service, CRM/ERP systems, data entry, report preparation, communication, Microsoft Office, multitasking, SLA compliance
Preferred skills
Croatian/Slovenian/Hungarian language skills, experience in fast-paced environments
Responsibilities
Receive and manage incoming service-related customer contacts and call-outs; Identify, register, and manage customer-reported incidents; Complete and maintain accurate administration of completed tasks; Conduct customer satisfaction follow-up calls; Forward customer requests to appropriate teams; Maintain daily communication with external service providers; Provide administrative support including post processing and invoice administration; Prepare reports, statistics, and performance data.
Seniority
Individual Contributor