Customer Service Administrator - KONE Doors Business
Core
Administrative support for the KONE Doors Business division, managing client service files, data entry, and document processing to ensure operational quality.
Role type
Customer Service Administrator
Builds
Internal and external client service experiences
Domain
Industrial doors and access systems
Deliverable
dashboards & analysis
Required skills
Administrative file management, data entry, document processing, internal system usage, Microsoft Office, SAP/Salesforce/ERP familiarity
Preferred skills
Autonomy, proactivity, prioritization, team collaboration, solution-oriented mindset
Technologies
Microsoft Office, SAP, Salesforce, ERP
Responsibilities
Track client files and ensure data accuracy, respond to administrative requests from clients and internal departments, encode and update data in internal systems, process and follow up on service-related documents and contracts, collaborate with operational, commercial, and financial teams, ensure compliance with internal procedures, contribute to continuous process improvement
Seniority
Entry-level to Mid-level, hands-on IC