Junior Engineer/ Engineer- Service
Core
Managing service operations, customer relationships, and a team of maintenance technicians for elevator and escalator equipment.
Role type
Service Operations Manager / Team Lead
Builds
Reliable elevator and escalator service delivery for end-users
Domain
Elevator and escalator industry
Required skills
Customer relationship management, Service operations planning, Team leadership, Sales lead processing, Invoice management, Site audit execution, Accident investigation, Technician scheduling, Performance management, Cost control
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage customer satisfaction and resolve service complaints, Plan and optimize maintenance schedules and routing, Lead and develop a team of maintenance technicians, Process sales leads and service repair invoices, Conduct site audits and investigate accidents, Manage technician workload, tools, and scheduling
Seniority
Junior/Mid-level, hands-on management