Maintenance Supervisor
Core
Plan, manage, and control field service operations for elevator maintenance contracts, ensuring client satisfaction and operational efficiency.
Role type
Senior IC maintenance supervisor
Builds
Field service operations and client service delivery
Domain
Elevator maintenance and building services
Deliverable
client delivery
Required skills
Field operations management, client relationship management, cost control, team leadership, scheduling and route optimization, safety compliance, inventory management, conflict resolution, performance management, audit execution
Preferred skills
Sales lead management, emergency call prioritization, technical contract validation, recruitment support
Technologies
PDA, LIS (Local Information System), call center systems
Responsibilities
Manage field service operations and costs; ensure client satisfaction and resolve complaints; schedule preventive maintenance and optimize routes; lead and develop maintenance technicians; manage emergency calls and safety incidents; conduct site audits and investigate accidents; control inventory and tools; validate time sheets and manage overtime.