Customer Service Administrator
Core
Administrative support for Sales, Maintenance, and Installation teams, managing contracts, documentation, and customer communications.
Role type
Customer Service Administrator
Builds
Administrative processes and customer service support for elevator and escalator operations
Domain
Elevator and escalator industry
Deliverable
dashboards & analysis
Required skills
Contract management, data entry, scheduling coordination, quotation preparation, billing support, Microsoft Excel, English proficiency
Responsibilities
Prepare and manage customer contracts and service records, coordinate customer communications and key account follow-ups, support scheduling of service orders and inspections, process repair opportunities and billing activities, maintain internal system data, assist with reporting and public tender administration
