Service Operation Manager
Core
Manage regional elevator maintenance operations, ensuring high customer satisfaction, service quality, safety compliance, and cost control while leading the local service team.
Role type
Senior IC service operation manager (elevator maintenance)
Builds
Elevator maintenance services and repair operations
Domain
Elevator industry + facility management
Required skills
team leadership, safety management, cost control, customer relationship management, process improvement, vendor/subcontractor management, revenue collection, talent development
Preferred skills
none stated
Technologies
none stated
Responsibilities
Ensure timely resolution of customer issues and complaints; provide safety guidance to site supervisors and subcontractors; maintain maintenance quality and control repair costs; conduct safety and quality inspections; manage handover from installation to maintenance; optimize workflows based on regional characteristics; lead and develop the regional maintenance team; manage regional repair services and collections; support business retention and expansion to increase elevator stock.
Seniority
Senior, hands-on IC
