Collision General Manager
Core
Leading and maintaining the day-to-day operation of a collision repair store to ensure customer experience, KPIs, and insurance metrics are met.
Role type
General Manager (Collision Repair Center)
Builds
Collision repair services and glass services for vehicle owners
Domain
Automotive repair and insurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, budget management, sales forecasting, performance coaching, A/P and A/R management, facility maintenance oversight, staff training, safety compliance, production meeting coordination, estimate management, capacity management
Preferred skills
Post-secondary education, proven leadership in collision repair or similar role
Technologies
None stated
Responsibilities
Prepare and manage annual and monthly operating budgets; forecast and track sales, profit, and expense objectives; deliver formal and informal performance reviews; monitor A/P and A/R; maintain clean and organized repair facility; monitor maintenance of shop equipment including paint booth; provide staff training; ensure staff safety gear and dress code compliance; open and close facility daily; conduct daily production meetings; manage estimates and labor mix; lead and manage repair facility personnel; facilitate Health & Safety and staff meetings; attend managers meetings; follow up on CSI performance reviews within 24 hours
Seniority
Manager, hands-on leadership