Collision Market Manager
Core
Oversee operations and profitability for a multi-location collision repair market, ensuring consistent execution of service standards and customer satisfaction.
Role type
Senior market manager for collision repair services
Builds
Collision repair services and glass replacement for vehicle owners
Domain
Automotive repair and insurance claims
Deliverable
client delivery
Required skills
Financial statement analysis, estimating, team leadership, safety compliance, performance auditing, external relationship management
Preferred skills
ICAR Platinum certification, state estimating license
Technologies
None stated
Responsibilities
Manage activities of multiple locations through coordination with General Managers; hold staff accountable for SOP adherence and performance; conduct daily load leveling calls; recruit, interview, and train new hires; review location performance against goals and provide coaching; conduct monthly in-person operations reviews and audits; act as liaison with area insurance contacts and referral points.
Seniority
Senior, hands-on IC with management oversight