Financial Counseling Specialist
Core
Review patient benefits, collect inpatient/observation liability, and manage financial assistance applications for healthcare clients.
Role type
Financial Counselor (IC)
Builds
Patient liability collections and financial assistance programs for hospitals and physician groups
Domain
Healthcare Revenue Cycle Management
Required skills
patient liability collection, financial assistance policy application, insurance verification, regulatory form completion, daily cash reconciliation, stakeholder communication, missed collection reporting, account queue management
Preferred skills
Medicare/Medicaid benefits knowledge, EOB explanation, COBRA benefits, DEERS process, Labor & Delivery benefits, billing back-end processes
Technologies
None explicitly stated
Responsibilities
Obtain patient insurance info to determine and collect estimated liabilities; notify discharged patients of unpaid balances; perform daily cash reconciliation and deposits; manage flat-rate contracts and self-pay options; facilitate communication on case escalations; collaborate on regulatory forms like HINNs; monitor missed collection reports; manage work queues and unbilled edits; assist in eligibility verification for Medicaid/charity/secondary coverages.
Seniority
Entry to Mid-level, hands-on IC