Public Benefit Supervisor
Core
Supervises the Eligibility Services department, ensuring staff productivity, quality, and compliance with federal, state, and county benefit program requirements.
Role type
Supervisory IC in healthcare revenue cycle management (eligibility services)
Builds
Eligibility Services department operations and staff performance
Domain
Healthcare / Revenue Cycle Management / Public Benefits
Required skills
Team supervision, Subject matter expertise in benefit programs, Workflow monitoring, KPI tracking, Policy interpretation, Cross-department collaboration
Preferred skills
Bachelor's degree, Bilingual proficiency in Spanish and English, CRCR certification
Technologies
AI tools for process management
Responsibilities
Monitor staff account level work outcomes, Monitor workflow and action planning for KPI measures, Act as subject matter expert for policies and procedures, Develop relationships with Medicaid caseworker partners, Assist with staff time and attendance compliance