Assoc Mgr Implementation Management
Core
Manage day-to-day operations of the Ready Benefits team (COBRA and EDI specialists) to ensure SLA compliance and customer service excellence.
Role type
Senior IC implementation management manager
Builds
Operational performance of the benefits team and customer service delivery
Domain
HR Technology / Benefits Administration
Required skills
Benefits Administration, ERISA guidelines, HIPAA Compliance, US employee life-cycle, Stakeholder management, Team leadership, Project management, Quality control, Hiring support
Preferred skills
Benefit Administration Software, HCM Benefits Administration technology, Microsoft Office
Responsibilities
Manage performance of a team of 12-20 members, Drive establishment of implementation methodology, Track and project manage various projects, Attend and lead service calls and business reviews, Serve as first point of escalation for issues, Generate operational metrics to manage team performance, Engage in hiring along with the manager
Seniority
Senior, hands-on IC
