Senior Financial Navigating Specialist
Core
Guide patients through their financial journey from admission to post-discharge, helping them understand and manage healthcare-related financial obligations.
Role type
Senior Financial Navigating Specialist (Patient Access)
Builds
Patient financial clarity and payment arrangements for health systems
Domain
Healthcare Revenue Cycle Management
Deliverable
client delivery
Required skills
Revenue cycle knowledge, benefits review, cost estimation, payment arrangement facilitation, Medicaid screening, financial assistance eligibility, account documentation, trend monitoring, process improvement
Preferred skills
Financial counseling, customer service, public benefits advocacy, state case/eligibility specialization, patient access, physician-based experience
Responsibilities
Review benefits and estimate out-of-pocket costs; facilitate payment arrangements; calculate patient liability and collect payments; address billing and coverage inquiries; provide patient education and problem resolution; monitor trends and prepare operational reports
Seniority
Mid-level (3-5 years experience)