Financial Counseling Specialist
Core
Perform benefit education, validate insurance eligibility, and collect patient liabilities (copays, deductibles, co-insurance) for inpatient and outpatient services.
Role type
Inpatient Financial Counseling Specialist
Builds
Patient payment collections and revenue cycle validation for hospital systems
Domain
Healthcare Revenue Cycle Management
Required skills
face-to-face communication, insurance verification, liability calculation, patient registration, follow-up calling, data entry, regulatory compliance
Preferred skills
inquisitive mindset, openness to AI innovation, process improvement
Technologies
Revenue Cycle systems, HIPAA compliant workstations
Responsibilities
Review inpatient benefits and validate authorization; collect patient payments including copays and deductibles; perform pre-registration and registration tasks; make daily room visits to collect liabilities; send post-discharge billing letters; assist with eligibility verification and charity processing; monitor missed collection opportunities.
Seniority
Entry-level to Junior