Public Benefit Supervisor
Core
Supervises daily operations of the Eligibility Services department, ensuring staff productivity, quality, and compliance with federal, state, and county benefit program requirements.
Role type
Supervisory IC in healthcare revenue cycle management (eligibility services)
Builds
Operational efficiency and compliance in hospital eligibility verification processes
Domain
Healthcare / Revenue Cycle Management / Public Benefits
Required skills
Team supervision, Subject matter expertise in benefit programs, Workflow monitoring, KPI tracking, Policy interpretation, Cross-department collaboration
Preferred skills
Bachelor's degree, CRCR certification, Advanced AI usage, Patient interaction experience
Technologies
AI tools, Hospital financial systems
Responsibilities
Monitor staff account level work outcomes and workflow for KPI success, Act as subject matter expert for department policies and government benefit programs, Assist with staff time and attendance compliance, Develop relationships with Medicaid caseworker partners, Collaborate with Case Management and Patient Access teams
Seniority
Mid-level Supervisor, hands-on IC