Financial Counselor
Core
Review patient benefits and collect inpatient/observation liability, manage financial assistance applications, and perform daily cash reconciliation and reporting.
Role type
mid-level revenue cycle operations specialist (financial counseling)
Builds
patient liability collections and financial assistance programs for hospital clients
Domain
Healthcare revenue cycle management
Required skills
patient liability collection, financial assistance policy application, insurance verification, cash reconciliation, regulatory form completion, stakeholder communication, missed collection follow-up, eligibility coordination
Preferred skills
Medicare/Medicaid benefits knowledge, Labor & Delivery benefits, EOB explanation, COBRA benefits, DEERS process, billing back-end processes
Technologies
Ensemble Health Partners systems, HINNs, LTR forms
Responsibilities
Obtain insurance info to estimate and collect patient liabilities; notify discharged patients of unpaid balances; perform daily cash reconciliation and deposits; manage flat-rate contracts and self-pay options; facilitate communication on case escalations; collaborate on regulatory forms like HINNs; monitor missed collection reports; maintain work queues and unbilled edits; complete registration consents; submit CFO escalations for uncollected liabilities; assist in insurance eligibility verification.
Seniority
Mid-level, hands-on IC