Financial Counseling Specialist
Core
Inpatient Financial Counseling Specialist performing benefit education, liability assessment, and collection for hospital patients.
Role type
Inpatient Financial Counselor / Revenue Cycle Representative
Builds
Patient payment collections and benefit verification for inpatient stays
Domain
Healthcare Revenue Cycle Management
Deliverable
client delivery
Required skills
face-to-face communication, insurance eligibility verification, patient liability calculation, data entry, follow-up calling, regulatory compliance
Preferred skills
openness to AI innovation, process improvement
Technologies
Revenue Cycle systems
Responsibilities
Assess and collect patient liabilities (copays, deductibles, co-insurance); verify insurance eligibility and authorization; complete pre-registration and registration tasks; make follow-up calls to patients unable to pay; send post-discharge liability letters; monitor missed collection opportunities; assist with Medicaid and charity processing.
Seniority
Entry-level to Junior
