Public Benefit Supervisor
Core
Supervises daily operations of the Eligibility Services department, ensuring staff productivity, quality standards, and compliance with federal, state, and county benefit program requirements.
Role type
Supervisory IC in healthcare revenue cycle management (eligibility services)
Builds
Operational efficiency and compliance in hospital eligibility verification processes
Domain
Healthcare / Revenue Cycle Management / Public Benefits
Deliverable
Dashboards & analysis
Required skills
Team supervision, benefit program compliance, workflow monitoring, staff coaching, subject matter expertise, cross-department collaboration
Preferred skills
Bilingual proficiency (Spanish/English), Bachelor's degree, CRCR certification
Technologies
AI tools for process management and team oversight
Responsibilities
Monitor staff account-level work outcomes and workflow KPIs; Act as subject matter expert for department policies and government benefit programs; Function as floater to address staffing gaps or volume spikes; Develop proactive relationships with Medicaid caseworker partners; Assist with staff time and attendance compliance.
Seniority
Mid-level Supervisor, hands-on management