Engagement Specialist - DaVita IKC - Florence
Core
Facilitate care completion (CHE) and coordinate patient care for complex chronic conditions in nephrology offices and dialysis clinics.
Role type
Patient engagement and care coordination specialist
Builds
Patient engagement programs and care pathways
Domain
Healthcare / Nephrology / Dialysis
Required skills
outbound calling, patient onboarding, care coordination, documentation, scheduling, telehealth coordination, resource identification
Preferred skills
healthcare experience, CNA/MA experience, care management, insurance familiarity, direct patient care
Technologies
Microsoft Word, Excel, PowerPoint, Outlook, telehealth platforms
Responsibilities
Perform outbound calls for scheduling and reminders; welcome new patients and collect concerns; coordinate care and referrals; maintain accurate documentation; organize outreach by urgency; complete non-clinical screenings
Seniority
Individual Contributor, entry to mid-level