Alerts Representative, Customer Support (Lab)
Core
Monitor alert volumes and report urgent laboratory results to facilities or physicians within service level agreements.
Role type
Customer support representative (laboratory alerts)
Builds
Internal/external working relationships for urgent result reporting
Domain
Healthcare / Laboratory operations
Deliverable
client delivery
Required skills
outbound call handling, alert value reporting, system navigation, call documentation
Preferred skills
customer service experience, hospitality experience, Microsoft Office proficiency
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