Manager, Revenue Operations Learning Design and Strategy
Core
Strategic leader for the Revenue Operations Training Center of Excellence, establishing enterprise learning standards, instructional design methodologies, and measurement frameworks to drive consistency and scalability across decentralized training teams.
Role type
Manager, Learning & Development Strategy & Center of Excellence
Builds
Enterprise learning standards, training programs, resource hubs, and learning measurement strategies for Revenue Operations teams.
Domain
Healthcare / Revenue Operations / Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, learning analytics, ROI evaluation, project management, team leadership, needs analysis, stakeholder partnership, training technology evaluation, budget management.
Preferred skills
AI-enabled learning tools, modern authoring tools (Captivate, Articulate Storyline), graphic design, coaching/mentoring training professionals.
Technologies
MS Suite, Captivate, Articulate Storyline, AI-enabled learning tools, StarLearning.
Responsibilities
Establish and lead the ROPS Training CoE; design foundational training programs for new teammates; maintain enterprise learning standards and quality assurance frameworks; provide expert consultation and coaching to lane-based training teams; create and manage a curated resource hub; conduct needs analyses and identify skill gaps; evaluate and optimize learning technologies; develop a comprehensive learning measurement strategy; manage direct reports and project budgets.
Seniority
Manager, hands-on leadership & strategy