Pre-Access Supervisor
Core
Oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals.
Role type
Supervisory IC in patient access and revenue cycle management
Builds
Front-end patient registration, scheduling, and upfront collection processes for health systems
Domain
Healthcare revenue cycle management
Required skills
Staff scheduling and coordination, KPI monitoring and reporting, performance coaching and feedback, regulatory compliance, process improvement, audit execution, conflict resolution, training and development, data analysis
Preferred skills
Supervisory experience in healthcare or business, knowledge of registration/insurance/scheduling/billing, advanced AI usage and team management with AI
Technologies
Microsoft Office, AI tools
Responsibilities
Coordinate registration duties and monitor daily productivity; assign and manage staff schedules; track upfront collection processes and assign goals; conduct audits and provide coaching; develop department processes and procedures; act as a resource for staff and ancillary departments; manage assigned projects for process changes; participate in facility activities and meetings
Seniority
Junior to Mid-level, hands-on supervisor