Production Support Associate
Core
Provide L2 support for Security Operations Centers applications, ensuring platform stability through incident management, root cause analysis, and system health checks.
Role type
L2 production support engineer (security operations)
Builds
Security Operations Centers applications
Domain
Financial services / IT Operations
Required skills
Linux, Solaris, AIX troubleshooting, Splunk log analysis, ITRS Geneos monitoring, ITIL framework adherence, root cause analysis (RCA), change management, disaster recovery testing
Preferred skills
None stated
Technologies
Splunk, ITRS Geneos, Linux, Solaris, AIX
Responsibilities
Analyze system logs to identify incidents; execute runbook-driven mitigations; perform root cause analysis and implement corrective actions; support critical severity incidents with rapid impact assessment; review and validate change records and post-change deployment verification; plan and execute server upgrades and application patching; support Disaster Recovery testing and failover procedures.
Seniority
Mid-level, hands-on IC