Analyst I, Customer Experience Process (ServiceNow)
Core
Analyst supporting HRSD module of ServiceNow, focusing on ITSM practices, process governance, and data analysis to improve customer experience.
Role type
Junior IT Process Analyst (ServiceNow)
Builds
Optimized ITSM workflows and governance processes for internal support teams
Domain
Healthcare IT / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow ITSM platform, data analysis, Microsoft 365 Suite, process auditing, workflow refinement
Preferred skills
Lean Six Sigma White Belt
Technologies
ServiceNow, Microsoft 365
Responsibilities
Conduct process audits across ITSM practices (Knowledge, Incident, Catalog/Request, Problem), liaise with customers to troubleshoot and refine ServiceNow workflows, translate data into narratives for product owners, leverage AI tools for ad-hoc deliverables, lead discussions on Process activities
Seniority
Junior, entry-level IC
