IT Data Analyst Sr (Service Desk Reporting and PowerBI)
Core
Collect, analyze, and interpret service desk data to identify trends, improve performance, and enhance customer satisfaction while supporting program operations coordination.
Role type
Senior IT Data Analyst (Service Desk Reporting)
Builds
Actionable insights for process optimization, dashboards, and reports using Power BI
Domain
IT Service Management (ITSM) / Service Desk Operations
Deliverable
dashboards & analysis
Required skills
ServiceNow, Power BI, Microsoft Excel, ITSM tools, data analysis, program coordination
Preferred skills
IT Operations knowledge, financial management support
Responsibilities
Analyze ServiceNow ticket data, develop and maintain Power BI dashboards, automate reporting processes, coordinate program operations and track deliverables
Seniority
Senior, hands-on IC
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