ITSM Specialist - CTBC
Core
Maintain and improve IT service management processes and applications to ensure efficient delivery of IT services across the organization.
Role type
ITSM Specialist
Builds
IT service management processes and applications
Domain
IT Service Management / Enterprise IT Operations
Deliverable
dashboards & analysis
Required skills
ITIL framework knowledge, ITSM tool suite proficiency, process improvement methodologies, data analysis and reporting, audit and compliance management, AI solution identification for ITSM
Preferred skills
Experience with non-ITIL frameworks, familiarity with technical IT operations (networks, servers, cybersecurity), automation and AI concepts
Technologies
ServiceNow, BMC Helix, HPSM, MS Service Manager
Responsibilities
Support the IT Service Management lifecycle in line with ITIL standards, maintain and support ITSM applications, act as Primary Point of Contact for a designated Competence Center, coordinate with the ITSM Community, monitor process performance and compliance, participate in audits and process reviews, drive continuous improvement initiatives including AI solutions
Seniority
Junior to Mid-level, hands-on IC