Production Support Specialist / Service Operations Specialist - Assistant Vice President
Core
Provide hands-on production support and service operations for mission-critical payment processing and foreign exchange platforms, ensuring 24x7 stability and resiliency for corporate bank clients.
Role type
Senior IC production support specialist (payments & FX)
Builds
Mission-critical payment and foreign exchange applications
Domain
Financial services / Global Transaction Banking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
UNIX/Linux troubleshooting, SQL/PL/SQL, production monitoring (Geneos/New Relic), ITIL incident/problem management, automation scripting, SDLC participation
Preferred skills
Google Cloud Platform (GCP), Kubernetes, Kafka, microservices, payments fundamentals (SWIFT, Cash Management)
Responsibilities
Restore service within SLAs/OLAs for payment/FX applications, lead incident and problem management, analyze flows to remediate performance issues, automate manual support activities, review production changes and participate in business continuity testing
Seniority
Senior, hands-on IC