User Experience Lead
Core
Define and lead UX strategy, standards, and experience principles for the ServiceNow platform used across the organization.
Role type
Vice President, User Experience Lead
Builds
ServiceNow platform solutions (portals, workspaces, workflows)
Domain
Banking / Enterprise Service Management (ServiceNow)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise, UX strategy definition, UX governance, ITSM/ITOM/ITAM/CMDB module knowledge, platform configuration (flows, business rules, client scripts, UI policies), incident/problem/change/request management processes
Preferred skills
Stakeholder management, cross-functional leadership
Technologies
ServiceNow
Responsibilities
Define and lead UX strategy, standards, and experience principles for the ServiceNow platform; Act as the ServiceNow UX authority in governance forums; Establish and lead ServiceNow UX governance; Partner with Product Owners, Business Analysts, Architects, Developers, and OCM teams; Review and guide UX designs and implementations; Lead complex, cross-functional initiatives
Seniority
Vice President, strategic leadership & mentorship