Senior Engineer, Telephony
Core
Design, deploy, configure, and maintain Five9 Contact Center solutions and analytics to ensure seamless communication and exceptional customer experiences for health systems.
Role type
Senior IC telephony data engineer (Five9)
Builds
Production telephony infrastructure, contact flows, routing strategies, and data dashboards for revenue cycle management clients.
Domain
Healthcare revenue cycle management / Contact center technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Five9 VCC administration, VoIP protocols (SIP, RTP), RESTful/SOAP API integration, SQL, Power BI, Azure, Python/Java/JavaScript
Preferred skills
Five9 Studio certification, scripting/automation for telephony provisioning, experience with Tableau and SAP
Technologies
Five9, Power BI, Azure, Data Bricks, Postman, Git, REST, SOAP, JSON, XML, OAuth
Responsibilities
Design and maintain Five9 Contact Center environments; analyze business requirements to map data models; build interactive dashboards and reports; perform system audits and upgrades; develop custom scripts and API integrations; provide after-hours support for critical incidents.
Seniority
Senior, hands-on IC
