Technical Support Engineer
Core
Provide timely resolution to technical issues for Cohesity's data protection solutions across traditional platforms, cloud, and edge environments.
Role type
Enterprise Technical Support Engineer
Builds
Flawless support and powerful solutions for global enterprise customers
Domain
Data security, storage, networking, and virtualization
Deliverable
client delivery
Required skills
troubleshooting, system diagnostics analysis, debugging utilities (tcpdump, strace, wireshark), remote file access protocols (NFS, SMB/CIFS), storage concepts (virtualization, data protection), performance analysis
Preferred skills
AI tool usage for productivity
Technologies
DataProtect, NetBackup Appliances, VMware, Commvault, Symantec, DellEMC, NetApp, NFS, SMB (CIFS), tcpdump, strace, wireshark
Responsibilities
Investigate and troubleshoot technical issues, record customer interactions, collaborate with engineering and account management teams, develop knowledge base articles, provide feedback to improve product quality
Seniority
Mid-level, hands-on IC
