Portal & Service Cloud Technical Manager
Core
Lead the design, development, and support of customer and partner portals and the Salesforce Service Cloud platform.
Role type
Senior IC Salesforce Technical Manager
Builds
Customer and partner portals, Service Cloud solutions
Domain
Telecom / Salesforce ecosystem
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Salesforce Service Cloud, Salesforce Experience Cloud, Apex, Visualforce, Lightning Web Components, REST/SOAP APIs, CI/CD pipelines, release management, vendor management
Preferred skills
Master's degree in CS/IT, Salesforce certifications (Administrator, Platform Developer, Service Cloud, Experience Cloud)
Technologies
Salesforce, Experience Cloud, Azure DevOps, Copado, Gearset, ERP, CRM, marketing automation
Responsibilities
Lead technical strategy and architecture for portals and Service Cloud; oversee design, configuration, and enhancement of Service Cloud capabilities; partner with developers and analysts to provide technical guidance; collaborate with stakeholders to gather requirements and define solutions; ensure integration with enterprise systems; establish best practices for solution design and deployment; drive continuous improvement and performance optimization; manage vendor relationships; develop technical documentation; provide technical leadership in troubleshooting complex issues.
Seniority
Senior, hands-on IC with management responsibilities
