Digital CX Developer
Core
Implement, customize, and optimize features across the customer portal and community platform to empower seamless, self-service experiences at scale.
Role type
Digital CX Developer (Salesforce Platform)
Builds
Customer portals, community platforms, and backend integrations for OneTrust's AI-Ready Governance Platform
Domain
SaaS / Customer Experience / Salesforce Ecosystem
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Apex, Visualforce, Lightning Web Components (LWC), Salesforce declarative configuration, REST API integration, package management, Salesforce CLI, Git, system architecture design, troubleshooting, workflow logic implementation
Preferred skills
JavaScript, HTML, CSS, JSON, community platform tools (Experience Cloud, Khoros, Higher Logic), CRM tools (Gainsight, Zendesk), analytics tools (Power BI, Google Analytics), AI/automation tools (Drift, Intercom)
Technologies
Salesforce, Apex, Visualforce, Lightning Web Components, REST APIs, Git, VSCode, Salesforce CLI, Experience Cloud, Service Cloud
Responsibilities
Build, configure, and maintain features and integrations in digital platforms; Develop, test, and document solutions within Salesforce using declarative and coded functionality; Oversee end-to-end architecture of the Salesforce Platform and other integrations; Support deployment of chatbot, AI search, knowledge base, and user routing logic; Build dashboards and data flows to enable personalized customer experiences; Work cross-functionally with UX, Product, and Ops to align development with business goals
Seniority
Mid-level, hands-on IC
