Blue Planet Advanced Technical Support BPI+BPO
Core
Provide technical support for Blue Planet software portfolio, troubleshooting and resolving software and system-related issues for customers.
Role type
Mid-level Technical Support Engineer
Builds
Blue Planet software products and platforms
Domain
High-speed connectivity, network engineering, cloud technologies
Deliverable
client delivery
Required skills
Troubleshooting software and system issues, cross-functional collaboration, workarounds development, multi-product interoperability analysis, product feedback provision, customer advocacy
Preferred skills
Virtualization environments (VMware ESXi, KVM, XEN), Linux/Unix operating systems, networking protocols (Ethernet, MPLS, IP, VPNs, TCP, UDP, BGP), Python and Shell scripting, databases (PostgreSQL, MySQL, ClickHouse, Neo4j), containerization (Docker, Kubernetes), monitoring tools (Nagios, Grafana), CRMs and source control systems
Technologies
VMware ESXi, KVM, XEN, Linux, Unix, Ethernet, MPLS, IP, VPN, TCP, UDP, ISIS, OSPF, BGP, L2/L3 VPN, SNMP, Syslog, ICMP, SSH, Python, Shell, PostgreSQL, MySQL, ClickHouse, Neo4j, Docker, Open vSwitch, Kubernetes, Nagios, Grafana, Salesforce, GitHub, SVN
Responsibilities
Provide technical support to customers using the Blue Planet Software Portfolio, Collaborate with cross-functional teams to identify and resolve product bugs, Develop workarounds to address functionality shortcomings, Assist with multi-product interoperability issues, Provide valuable feedback to improve product functionality, Advocate for customers within Ciena
