Director, AI & Automation – Channel Business Operations
Core
Strategic architect for operational efficiency within the global channel ecosystem, leading the transformation of Routes-to-Market (RTM) via AI-driven automation to reduce friction and accelerate revenue velocity.
Role type
Director, AI & Automation for Channel Business Operations
Builds
Scalable, intelligent channel engine bridging Sales Operations, IT, and Partner Program ecosystems
Domain
Software technology industry, Channel Sales, Enterprise Automation
Deliverable
production ML models | product features | infrastructure
Required skills
Channel ecosystem strategy (Distributors, VARs, MSPs), AI-driven process re-engineering, Enterprise CRM/PRM/ERP integration, API-led connectivity, ROI analysis, Data governance, LLM/AI Agent workflow design
Preferred skills
Advanced degree in Information Systems/Technology/Engineering, Experience with Google Suite (Data Studio, Big Query, App Script, Gemini), Python/Selenium/BOTs coding, iPaaS platform expertise
Technologies
CRM, PRM, ERP, Google Suite (Data Studio, Big Query, App Script, Gemini), Python, Selenium, BOTs, iPaaS, LLMs, AI Agents
Responsibilities
Conduct deep-dive analyses across channel RTMs to identify automation opportunities; Lead systems/data integration for automated partner data management and self-service support; Automate complex pricing, quoting (CPQ), and contract workflows; Serve as liaison between business stakeholders and technical teams to translate requirements into executable product specs; Develop long-term vision for an "Automation-First" channel platform; Define KPIs for operational efficiency and establish data governance for AI models
Seniority
Director, strategic leadership & hands-on technical orchestration
