Territory Manager - Technical Services
Core
Provide on-site technical interventions (installation, training, repair, maintenance) for machinery at client sites while managing service contracts and spare parts sales.
Role type
Territory Manager - Technical Services
Builds
Optimal operation of machinery at client sites
Domain
Healthcare equipment / Medical devices
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
on-site technical interventions, customer relationship management, sales negotiation, inventory management, technical documentation, team mentorship, preventive maintenance planning, resource allocation
Preferred skills
technical training, CRM software proficiency, data entry
Technologies
Field Service Reports, CRM software
Responsibilities
Provide on-site technical interventions including installation, training, repair, and maintenance; Engage with customers to deliver technical support and foster relationships; Collaborate with sales and dealer teams to enhance business growth; Negotiate and secure Service Contracts and spare part sales; Manage billing, invoicing, and accounts receivable; Oversee personal inventory of spare parts and tools; Mentor junior engineers through technical escalation support; Support Area/Zonal Technical Managers in managing Preventive Maintenance cadence and Dynamic Resource Allocation.
Seniority
Mid-level, hands-on IC with team leadership elements