Process Excellence Lead
Core
Define and implement strategy for application development, maintenance, and Center of Excellence governance while driving continuous improvement and operational efficiency.
Role type
Senior Process Excellence Lead (IT Operations & Service Management)
Builds
Governance frameworks, standardized operating models, and self-service solutions for engineering and operations teams.
Domain
Healthcare IT / Service Management / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Service Assurance, IT Operations, Service Management, operating model design, SDLC, STLC, ITIL, test automation frameworks, CI/CD pipelines
Preferred skills
Advanced degree, experience with ISO, CMMI, GxP, Agile, DevOps standards
Technologies
ITIL, Agile, DevOps, CI/CD pipelines
Responsibilities
Define and implement overall strategy for application development and maintenance; Establish governance frameworks, decision-making structures, and escalation paths; Monitor quality of application support including incident, problem, change, and release management; Partner with Engineering, Product, Operations, and Business stakeholders to ensure alignment; Develop stakeholder self-help resources including knowledge bases, portals, and toolkits; Drive adoption of industry best practices and continuous improvement initiatives
Seniority
Senior, hands-on IC
