Service Desk Analyst
Core
Provide IT support for PC hardware/software, peripherals, voice systems, and business applications to internal users in the architecture, engineering, and construction industry.
Role type
Service Desk Analyst
Builds
IT support services for internal users
Domain
Architecture, Engineering, Construction (AEC)
Deliverable
client delivery
Required skills
PC configuration and troubleshooting, operating system installation and troubleshooting, business tool configuration (AutoCAD, Solidworks, Rockwell), networking knowledge (LAN, WAN, IP addressing), issue diagnosis and escalation, knowledgebase documentation, automation identification
Preferred skills
CompTIA A+, Microsoft MCP/MCSE, CCNA, Bachelor's in Engineering (CSE, IT, ECE, EEE), Microsoft Office proficiency
Technologies
KACE, AutoCAD, Solidworks, Rockwell tools kit, Windows Operating Systems
Responsibilities
Diagnose client requests and determine resolution or escalation paths, utilize KACE for service desk environment management, document and maintain IT knowledgebase, provide new user IT orientation, identify automation and self-service options, perform PC repairs and builds
Seniority
Mid-level, hands-on IC
