Field Service Coordinator
Core
Coordinate technician schedules for equipment installations, repairs, and maintenance while managing customer relationships and logistics for a global paper-converting machinery company.
Role type
Field Service Coordinator
Builds
Field service operations for capital equipment in the paper-converting industry
Domain
Manufacturing / Paper-converting / Capital Equipment
Deliverable
client delivery
Required skills
Scheduling, resource allocation, customer relationship management, logistics planning, quality issue reporting, documentation review, database management
Preferred skills
Preventative maintenance promotion, continuous improvement identification
Technologies
Microsoft Suite
Responsibilities
Coordinate customer site visits, determine optimal resource selection for service trips, plan and execute shipments, review work orders for accuracy, maintain field service team availability database
Seniority
Entry-level, hands-on coordinator