Customer Service & Sales Representative – Spare Parts
Core
Supporting commercial sales by managing spare parts orders, generating quotations, and maintaining customer relationships for packaging solutions.
Role type
Sales support representative (spare parts)
Builds
Spare parts orders and customer support for packaging machinery
Domain
Industrial packaging and manufacturing equipment
Deliverable
client delivery
Required skills
Quotation generation, order entry, customer relationship management, technical support coordination, order status tracking, internal collaboration, claims resolution, business growth, prospecting, mechanical drawing interpretation
Preferred skills
Negotiation, initiative, creative thinking, fast-paced adaptability, AI tool utilization
Technologies
Microsoft Office, AI tools
Responsibilities
Generate quotations and enter sales orders for spare parts; coordinate with technical support to answer customer questions; follow up on quotations to drive purchases; maintain customer relationships through proactive contact; provide status updates on order delivery; collaborate internally for end-to-end service; assist in resolving customer claims and complaints; maximize interactions to grow business and promote products; build relationships with existing and new prospects.
Seniority
Individual contributor, mid-level (3-5 years experience)