Customer Service Medewerker
Core
Organizational hub for the after-sales service department, ensuring field technicians work efficiently and customers receive rapid support.
Role type
Customer Service Coordinator (After-Sales)
Builds
Service operations for corrugated box manufacturing machinery
Domain
Manufacturing / Packaging machinery
Deliverable
client delivery
Required skills
Service order management, field technician scheduling, travel and accommodation coordination, quote preparation, ERP system usage, fleet management
Preferred skills
Metal technology affinity, Ridder IQ experience, German/French language skills
Technologies
ERP systems, Ridder IQ
Responsibilities
Receive and validate service orders, coordinate with customers and field technicians, plan field technician schedules and capacity, manage travel and accommodation logistics, process service quotes and work orders, monitor and report on service progress, ensure accurate time registration and document management, oversee fleet management
Seniority
Mid-level, hands-on coordinator