Account Representative
Core
Act as the focal point for customer interactions and technical coordination, managing RFQs, orders, warranty claims, and trade compliance for Hexcel's advanced composite materials.
Role type
Technical Account Representative
Builds
Sales orders, customer documentation, and warranty resolution processes for aerospace and manufacturing clients.
Domain
Aerospace / Advanced Composite Materials Manufacturing
Deliverable
client delivery
Required skills
Customer relationship management, RFQ/RFP processing, ERP system data entry, warranty claim coordination, International Trade Compliance (ITC) verification, cross-functional coordination
Preferred skills
Aerospace industry experience, composite materials knowledge, Microsoft AX/Dynamics 365 proficiency
Technologies
Microsoft Office Suite, MRP/ERP systems, Microsoft AX, Dynamics 365
Responsibilities
Communicate progress updates and schedule performance with customer organizations; assemble departmental information to support customer RFQs/RFPs; load sales orders into ERP systems ensuring proper coding; coordinate warranty claims and returns with cross-functional teams; verify Export Control Classification Numbers (ECCNs) and maintain trade compliance documentation; participate in site safety initiatives.
Seniority
Entry-level to Junior, hands-on IC
