Contact Center Customer Service Representative (Onsite - Covington)
On-site · United States
Core
Client Services Advisor providing digital and phone support for business and retail clients on banking products.
Role type
Customer Service Representative (Banking)
Builds
Client support for Online Banking, Mobile, text banking, e-pay, deposits, and loans.
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer resolution, digital tool navigation, financial transaction processing, regulatory compliance, problem resolution
Preferred skills
Contact Center experience, Banking experience
Responsibilities
Answer client questions via email, chat, phone, and social media; handle debit/ATM transactions and disputes; recommend financial products; process deposits and loans; research banking items like statements and tax info; complete account transfers and payments.
Seniority
Entry-level, 1+ year experience