Ingeniero de Atención al Cliente - Ponce, Puerto Rico
Core
Install, maintain, and repair point-of-sale and self-service equipment to ensure operational continuity for retail and restaurant clients.
Role type
Senior IC field service technician (hardware/electronics)
Builds
Production hardware (POS terminals, self-service kiosks, servers, peripherals)
Domain
Retail and dining unified commerce
Deliverable
Physical/clinical work
Required skills
Hardware maintenance, electrical aptitude, PC networking, incident management, site preparation, inventory management, SLA compliance, troubleshooting, customer escalation
Preferred skills
EPOS maintenance experience, electronics certification, NCR or similar equipment experience, technical degree
Technologies
Windows, Microsoft Office, POS systems, self-service kiosks, servers, portable terminals
Responsibilities
Diagnose and repair hardware components, install new equipment per SOW, perform preventive maintenance, manage assigned assets and inventory, capture asset data for billing, submit service reports, adhere to shift patterns including nights and weekends
Seniority
Mid-level, hands-on IC