Technical Support Engineer, Japan
Core
Serve a broad customer base including Fortune 100 companies by investigating deep technical issues, providing remote and on-site support, and collaborating with Engineering and Sales to improve products.
Role type
Technical Support Engineer (Industrial Software)
Builds
Customer success in industrial operations via PI systems and related software
Domain
Industrial software (Process Information/PI systems)
Deliverable
client delivery
Required skills
technical problem solving, root cause analysis, software troubleshooting, customer communication, training/instruction, product knowledge acquisition
Preferred skills
Engineering/Math/CS/Natural Sciences background, experience with PI systems, industry technologies
Responsibilities
Support customers remotely and on-site to solve complex technical challenges; communicate with customers to understand software usage for business challenges; teach customers software usage via public classes or internal training; track and reproduce product issues to determine root cause
Seniority
Mid-level (3-5 years experience)