Customer Engineer
Core
Install, maintain, and repair POS terminals, self-service kiosks, servers, and office equipment to ensure operational continuity for retail and restaurant clients.
Role type
Field Technician (Hardware & Network Support)
Builds
Unified commerce hardware infrastructure for shopping and dining operations
Domain
Retail and Restaurant Technology
Deliverable
physical/clinical work
Required skills
hardware maintenance, PC/server troubleshooting, network device configuration (routers/switches), electrical aptitude, Windows OS navigation, Microsoft Office basics, inventory management, SLA compliance
Preferred skills
ability to work at heights, use portable power tools, lift up to 50 lbs, work flexible shifts including nights/weekends
Technologies
Windows, Microsoft Office, POS systems, self-service kiosks, servers, routers, switches, concentrators
Responsibilities
diagnose and repair hardware components, install new equipment or update existing units, perform preventive maintenance, manage spare parts inventory, report activities and expenses, build local client relationships, adhere to safety protocols and SLAs
Seniority
Entry-level to Mid-level, hands-on IC