Ingeniero de Atención al Cliente-Carolina, Puerto Rico
Core
On-site installation, maintenance, and repair of unified commerce hardware (POS, self-service kiosks, servers, terminals) to ensure operational continuity for retail and restaurant clients.
Role type
Field Service Technician (Hardware & POS)
Builds
Production hardware infrastructure (POS systems, payment terminals, servers) for retail and dining operations
Domain
Unified commerce / Retail technology / Payments
Deliverable
Physical/clinical work
Required skills
Hardware diagnostics and repair, PC maintenance, electrical aptitude, network basics, Windows OS proficiency, inventory management, SLA adherence, customer incident resolution, site preparation (cabling/testing), safety compliance (working at heights, power tools)
Preferred skills
Technical degree, NCR or similar equipment experience, electronics certification, EPOS maintenance experience
Technologies
Windows, Microsoft Office, POS systems, self-service kiosks, servers, portable terminals
Responsibilities
Diagnose, repair, and replace components in supported equipment; install new equipment or update existing ones per SOW; prepare sites for installation including cabling and testing; manage assigned assets (tools, software, vehicles); maintain accurate inventories of parts and activities; submit timely reports on calls, activities, and expenses; capture detailed client asset information for billing; adhere to flexible shift patterns including nights and weekends.
Seniority
Entry-level to Mid-level, hands-on IC