Field Service Technician - Virginia Beach, VA
Core
Installing, maintaining, and repairing point-of-sale, self-service checkout, servers, and back-office equipment to ensure customer operations continuity.
Role type
Field Service Technician (Hardware/IT)
Builds
Physical repair and maintenance of payment and retail hardware in customer locations
Domain
Unified commerce / Retail technology / Hardware maintenance
Deliverable
physical/clinical work
Required skills
PC hardware maintenance, electrical aptitude, mechanical aptitude, Windows OS navigation, problem-solving, customer relationship management, preventative maintenance, inventory management, reporting, travel logistics
Preferred skills
Associate degree in Technology, Electronics or IT certification, EPOS maintenance experience, NCR or similar equipment experience
Technologies
Point of Sale systems, Self-service checkout units, Servers, Routers, Networks, Switches, Hubs, Windows OS, Microsoft Office
Responsibilities
Diagnose and repair hardware components, install and upgrade equipment, perform preventative maintenance, capture customer asset data for billing, maintain parts inventory, report calls and expenses, work flexible shifts including nights and weekends
Seniority
Entry-level to Mid-level, hands-on IC