IT Technician 5 – Office of Information Technology
Core
Endpoint support technician managing deployment, configuration, troubleshooting, security, and lifecycle of desktops, laptops, tablets, smartphones, and peripherals across campus.
Role type
Senior Endpoint Support Technician
Builds
Maintains and secures enterprise endpoint devices and software environments
Domain
Higher Education IT / Endpoint Management
Required skills
Hardware and software troubleshooting, OS deployment (Windows/macOS), Active Directory, Group Policy, Microsoft 365, PowerShell scripting, inventory management, remote support tools
Preferred skills
Linux support, Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), Jamf Pro, Microsoft Entra ID, advanced technical documentation, automation
Technologies
Windows, macOS, Linux, PowerShell, Active Directory, Microsoft 365, Microsoft Intune, SCCM, Jamf Pro, Microsoft Entra ID, RMM tools
Responsibilities
Diagnose and resolve hardware, software, OS, connectivity, and authentication issues; deploy and patch operating systems and applications; manage device inventory and lifecycle; perform equipment relocations and modifications; maintain technical documentation; support secure data transfers and surplus processes.
Seniority
Senior, hands-on IC