Student Worker - Office of Information Technology Support Center
On-site
Core
Frontline technical support technician for the Help Desk and Support Center, assisting students, staff, and faculty with troubleshooting via phone, chat, or in person.
Role type
Student IT Help Desk Technician
Builds
Resolves common and uncommon technology issues for university community members
Domain
Higher Education / IT Support
Deliverable
client delivery
Required skills
Customer service, critical problem-solving, ticketing system usage, research skills
Preferred skills
Customer service experience, familiarity with Microsoft Office, Microsoft Windows, Apple OSX/iOS
Responsibilities
Assist users with technological troubleshooting over phone, chat, or in person; Log interactions through ticketing system; Research solutions using available resources; Direct and transfer calls as Campus Operator